Complaint Resolution Form, Libraries (Collingwood Minor Hockey)

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    Complaint Resolution Form
    Created: Sep 25, 2025 4:47 PM, Updated: Oct 07, 2025 10:56 PM
    CMHA is committed to creating and maintaining an organizational environment characterized by constructive, productive and supportive relationships. These are ones that are open to contrasting styles of understanding and acting and different points of view. Overall CMHA recognizes that human interactions are complex, often difficult, and that we can contribute to their success and breakdown. In all cases it is hoped that the parties can resolve their differences by speaking with each other after the mandatory 24 hour waiting period. The general steps to obtain a resolution are as follows: Step 1 Discussion between coach, player and parents Step 2 Complete Complaint Resolution form which will be forwarded to the Vice President, Director of Risk Management, and the appropriate conveners. Please complete this form if you want to report a conflict &/or complaint about a individual (coach, team official, player, parent, GMHA employee or board member.
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    Complaint Resolution Form
    Any member submitting a complaint must wait 24 hours after an incident to submit a complaint. Immediate contact will not be acknowledged unless the complaint is seen to involve a direct threat to a minor member, or member’s safety. It is recommended that all complaints & concerns arising within a team shall be attempted to be resolved through the team liaison/manager, while adhering to the 24 hour rule. Any complaints or concerns that have not been successfully resolved at the team level are to be reported using the CMHA Complaint Form which is available on the association website. Any member receiving a complaint shall direct the complainant to the website. Complaint forms will be received directly by the Vice President, and the Director of Risk Management.